Testimonials

We are confident that you'll be happy with our excellent selection and our great customer service. Here are comments from some of our customers:

"THANK YOU, THANK YOU, THANK YOU! You have just earned a new online customer through your fantastic customer service. I received yarn I ordered over the phone. You were able to match dye lot from another vendor and the shipping was super fast... I can not thank you enough." Laura S., via e-mail

"Your attention to detail and fantastic customer service are what keep me coming back. You call or email with any issues and send shipment information... it all seems so organized and efficient, yet so friendly and personal. That personal touch is important, and I appreciate that you are a real yarn shop, excelling in the world of online LYS's. Thanks!" Julie L., Fort Meyers, FL

"I can't beleive how great you guys are. Your prices are fair, your shipping rates are great, and your ideas on your blog and in emails are so helpful. I don't have any local shop around me. I need the inspiration that you provide. Even though you are far from me, you are my LYS." Sandra B., Wilmington, Delaware

I love how I can call and talk to a real person, who is a real knitter, and knows what they are talking about. You run a top class online business, but the people working for you are all knitters, and that's important. Other online shops do not have staffs like yours. Great job. I look forward to coming uo to Vermont this summer to meet you all and thank you in person!" Lisa V., Portsmouth, New Hampshire.

"Effortless transaction - prompt and efficient. This is so important with international deliveries. I will be using Kaleidoscope Yarns again soon." J.B., Petersham, Australia

"I love this merchant! They are one of my very favorite online knitting stores. I love their kits. I love that they have suggested patterns for their yarns & suggested yarns for their patterns. I always get inspired at this site!" J.D., Ventura, California

"I was really happy with the fact that they sent it so quickly. I expressed concern about this, because it is a gift for my maid-of-honor at my wedding. Now I don’t have to worry. K-yarns is my fav online store!" L.S., Chicago, Illinois

"Kaleidoscope Yarns is a class act all around! They are *the* go-to online store for all of my knitting needs. Thank you!" K.E., Santa Fe, New Mexico

"Excellent! I live on an island in the western Pacific and Kaleidoscope Yarns shipped my order without blinking an eye. I’m very happy I found them" L.L.., Saipan, Northern Mariana Islands

"I’m very happy with the service I get at Kaleidoscope Yarns. As a UK customer, it can sometimes be a bit difficult to get hold of yarns specified in US knitting patterns. I’ve had success finding what I need every time at kyarns and their speedy delivery is fantastic!" K.dC., Waltham Cross Hertfordshire, United Kingdom

"I ordered several colors of Cascade yarn exactly two weeks ago. K-Yarns e-mailed me right away to let me know there were two colors that would have to be back-ordered, and they offered to help me with substitutions if I didn’t want to wait. All of the yarn arrived today, and I am pleased! Thank you, K-Yarns for offering such a variety of quality yarns at competitive prices, and good service too!" B.B., Hillsdale, Michigan

"I live in England and knitting seems to be a little bit behind the American market here - we are just emerging from fuddy duddy knitting and have limited pattern styles to choose from. I love the Kaleidoscope website as I can view yarn by weight which is invaluable if I want to make a substitution for the yarn used - at the moment I am stocking up on US knitting books and drooling over the patterns, plotting and planning which yarns would work best for each garment, so it is a huge help to be able to view them by weight/gauge. The customer service is excellent. Thank you for your great service." A.S., Sunderland, United Kingdom

"Everything that I received was very nice. I loved everything that I received so much that I bought some yarn and needles for a gift for my sister-in-law, so she can learn to knit. She loved her gift so much, she cried. Tears of happiness. Thank you and keep up the good job!!" M.R., Enosburg Falls, Vermont

"Easy, easy, easy. Needed a specific brand of yarn for my next craft project. Found the Kaleidoscope yarn website which was comprehensive and user-friendly. Ordered my yarn and it was in my hands within a week. Great service. And the yarn is of superior quality." E.M., San Diego, California

"I am extremely happy with the service I recieved from Kaleidoscope Yarn. I will buy from them again. Having just returned to the States from Ireland, I can tell you the selection was super. I consider them A+ Thank You." B.H., Columbus, Mississippi

"I wanted to say what a nice experience I had with my online purchase. The care and enthusiasm of the staff shined through in every aspect of my transaction. My order of Koigu yarn survived its trip overseas without a problem, due in no small part to the careful packaging! Thanks for such a nice experience." J.T., Misawa, Japan

"Thank you, thank you, tahnk you! You made my day today. :o) My order of yarn and needles arrived in just over one week - the fastest service I have ever received in years of ordering on-line. Everything was packaged with care, and arrived in perfect condition. I am delighted with all my purchases, and even more so with you. You even adjusted my shipping charges to reflect the actual cost - something I greatly appreciate. Thank you so much for everything. I am already looking forward to placing my next order! I hope your day is as wonderful as you have made mine." A.S., Netanya, Israel

"I had a wonderful shopping experience! I spoke with someone on the phone prior to my order and they were so helpful and pleasant. I passed the website on to all my knitting friends and plan to do any future ordering through this site! Thanks again!" A.S-C., Astoria, New York

"I ordered 4 skeins of Mountain Colors sock yarns--all were received within a week. Customer service e-inquiry about my order was answered promptly. I would order from this company again." D.A., Canandaigua, New York

"Their pricing and selection of yarns are excellent. My products were always shipped promptly and I was kept abreast of the status of my order until I received it. I would definitely recommend using them!" E.R., Stamford, Connecticut

"I was really impressed with the variety of merchandise. I also loved that pictures of all the yarns are displayed. Other sites don't post pictures, because they figure that the pics won't be accurate anyway. But they're wrong, because I ordered two yarns sight-unseen, and they were both in the color range I expected them to be in. I reccommended the site to all my friends especially those who enjoy online shopping or don't have a yarn store around them. Its nice to know that there's a reliable online yarn resource that is also dedicated to having a lot of choices. Thanks!" L.S., Chicago, Illinois

"I found some new and beautiful colors of a favorite yarn. The price was about 20% less than what I had paid before. It was delivered in what seemed like less than a week, with 2 confirmatory emails before that. I had a question after I got the product, and they answered promptly, and even gave me a free pattern! I will deffinitely shop there again." M.M.P., Martinez, California

"Can I just say that I love you guys! I placed my order early yesterday morning and received it late this afternoon. There is no where else that you can get such amazing service. Your website is easy to use and helpful. Your selection is unbeatable. Your customer service staff is excellent. What more could a knitter ask for. THANK YOU, THANK YOU, THANK YOU!!!!" C.B., Tolland, Connecticut

"I've been to their shop in Vermont as well as purchased on-line from Kaleidoscope Yarns and both experiences were excellent. The staff couldnt be more helpful, pleasant and knowledgeable. Their stock is high quality and large, making shopping for yarns and supplies easier. In order to complete one purchase I needed to call in to find out what colors were currently in-stock. Despite it being very hectic in the store, the staff person took the time to answer all of my questions and even check their stock room to make sure I knew all the options. This is one of the best yarn/knit shops Ive been in and would highly recommend them to any knitter, novice or advanced." K.F., Metuchen, New Jersey

"Kaleidoscope Yarns is a most pleasant shopping experience, and their staff is top notch. If you love beautiful yarns, and a great source that brings back memories of your long ago favorite local yarn shop, Kaleidoscope is pretty close to perfect. Remember yarns that turned you into a stasher, friendly help, and the feeling that you couldnt wait to get started knitting? Well, you can get that feeling back again right here." M.K., Albrightsville, Pennsylvania

"I have recently needed to make many scarves out of different colors of the same yarn. Kaleidoscope Yarns had all the colors available, and the images were clear enough to show clients so they could choose their own colors. I have placed three orders so far and they have all been in stock and arrived quickly, even with standard shipping. The yarn is well packed and in good shape. It is easy to navigate their website and order. Repeat orders are very simple, too. I love that the prices are reasonable and the selection is so good." S.A.K., Austin, Texas

"I have not seen another website as beautiful as yours and I loved all the pictures coming on showing the different sections of your shop filled with yarns, needles, etc. How I wish I lived close to your shop." J.J., Moreno Valley, California

"Came to VT in late summer. Found your shop. It was wonderful and your help was invaluable. I purchased yarn and you gave me directions for the Seaman's scarf. Never thought I could knit cable, well with your help it has been completed. Received many compliments, have told everyone about you. I have now started the next project, which I also purchasedI just wanted to thank you again for being so nice. If we come up to VT again before the summer, will be sure to visit your shop." N.S., Sutton, Massachusetts

"Wow! I ordered yarns from Kaleidoscope Yarns and from Webs on the same day. Myy yarns from you arrived in a few days whereas those from Webs took almost two weeks. The yarns are great and the ordering experience was easy. No wonder KY is so highly rated. I'll order from you again." C.B., Mukilteo, Washington

"I was very happy with the selection and prices. The order was well packed and arrived quickly. I will definitely order from Kaleidoscope Yarns again. Thanks" M.N., Brookfield, Connecticut

"Beautiful website, easy to get around. I just love your shop.... it's the best laid out shop anywhere I've been so far in several states. Most helpful staff, too! Keep up the great work!" M.H., Essex Junction, Vermont

"The store called me when something I had ordered was not available to ask if I could accept a substitution. I thought that was above and beyondeven stores where you are face to face you don't get that kind of service. I love the yarn I got and the service was fast." N.E., Atchison, Kansas

"I had the pleasure of visiting your store Saturday morning. Thank you for making me feel so welcome! My vacation is over, but I will be able to re-live it as I knit and crochet the beautiful yarns I purchased!" A.B., Bethesda, Maryland

"Great selection of yarns, has everything I am looking for, when I ordered the wrong thing I was contacted and something more suitable was suggested. Its great to get a little 'personal touch' in this cyber world!" D.D., Boston, Massachusetts

"I was at your store in late June and bought a whole bunch of yarn for felting. I made two totes and they came out great. Thanks for your help!" C.H., Livingston, Texas

"I received my order in record time. Wonderful. Packaged well. I will order again." M.B., Winston-Salem, North Carolina

"Thanks so much for all your help today. It was a wonderful introduction to your store. I come to Burlington on a regular basis, with cousins and a daughter in the area, and I look forward to adding your store to my list of things to do when I am there!" T.G., Cape Elizabeth, Maine

"I was very pleased with my experience. Easy communication, quick responses, fast shipment! Will order, Kaleidoscope Yarns again. Thanks!" J.R., Chicago, Illinois

"I love to come to your store to browse, shop and buy. Your staff is so friendly and always very helpful. Keep up the great job!!!!" S.B., South Burlington, Vermont

"A recent visit to your delightful shop has spurred me on. Can't wait to return." M.L., Hudson, Quebec

"I visited your store for the first time this week and was very impressed. Then I visited your web site ... wow! Yours is the most professional knitting store web site I've seen to date. Congrats!" A.P., Colchester, Vermont

"Excellent customer service, even phoned to tell me they were out of one color, and asked if I wanted to select another." D.R., Pinellas Park, Florida

"I am so happy to have found your store!! Your inventory exceeds any in the area." M.D., Colchester, Vermont